Returns & Refunds

Studio Brocky – Returns Policy
Last updated: 29 September 2025

We want you to be happy with your purchase. This policy explains your rights and our procedures.

1. Statutory Right to Cancel

If you are a consumer in the UK/EU, you have the right to cancel your order within 14 days of receiving the goods (“cooling-off period”).

To cancel, notify us in writing (email is fine). You then have 14 days to return the goods.

2. Conditions

  • Goods must be returned unused, in original condition and packaging.

  • You are responsible for return shipping costs unless goods are faulty or misdescribed.

  • Refunds will include the original purchase price and standard delivery cost.

  • Refunds are issued within 14 days of receiving the goods (or proof of return).

3. Exclusions

  • Bespoke, personalised, or made-to-order items are non-returnable unless faulty.

4. Faulty or Misdescribed Goods

If goods are faulty, damaged, or not as described, please contact us immediately. We will cover return costs and provide a repair, replacement, or refund as required by law.

5. How to Return

  1. Contact us at info@studiobrocky.com with your order number and reason for return.

  2. We will confirm the return process and address.

  3. Pack items securely and use a trackable shipping method.